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Element
Rentals FAQ
Using the Shop button in the menu bar, you can review products and add items to your cart. After you checkout, a Sales Consultant will be in touch within 1-2 business days to review your order. Submitting this request does not place an order. Products and services can only be reserved after finalizing with a Sales Consultant. Alternatively, you can call us at 416-759-2611 (Leaside), 416-391-0400 (North York), or 416-252-4050 (Etobicoke). Or email us at [email protected]
The sooner, the better, especially during our busy season from May-September, and the holiday season. For large-scale events, you should be thinking of 2 to 3 months in advance or even earlier.
Our standard rental duration is 3 days: delivery day, event day, & return day. Extended rentals are welcomed and are subject to availability. Please note that additional charges will apply based on the rental duration.
No, that is one of the perks of rentals. We do ask that you scrape and rinse them before putting them back in the containers they arrived in.
Please ensure all tablecloths are free of food and placed with your other rentals. DO NOT place linens in green or black garbage bags that may be mistaken for trash.
Element Event Solutions is responsible for delivering the equipment to one location and picking it up from the same place unless alternative arrangements have been scheduled. The client is responsible for ensuring the equipment is ready for pick up and in one location. For an additional fee, we can assist in tearing down your event.
Unfortunately, once the equipment is accepted for delivery, we cannot refund any unused items.
Yes. You are responsible for ensuring the equipment is kept from being damaged by the weather. You will be charged for any damage.
A deposit is required to secure your order and reserve the items for your event. We recommend putting a deposit down at your earliest convenience to ensure the items will be available on the date of your event. Final payment is due in full two (2) business days before pick-up or delivery. A credit card is required for both the deposit and final payment.
Any orders cancelled 48 hours before delivery will not be charged (not including the non-refundable deposit). Orders cancelled within 48 hours are subject to a fee of 50% of the total value of the rental order.
Yes, we require a non-refundable deposit for all orders to secure the rentals.
Usually, a glass and a half per guest is advised for cocktail receptions. For a sit-down dinner, one glass should be for each beverage (e.g., water, red wine, white wine, etc.).
Glassware is ordered by the dozen, dishware in multiples of 5, and flatware in multiples of 10. Exceptions apply.
The formula for linen is: the width of the linen minus the width of the table, divided by two, equals the overhang on each side of the table as well as the ends (i.e., if the linen ordered is 90″ by 156″ and the table ordered is 8′ by 30″, therefore 90″ minus 30″, divided by 2, equals 30″ overhang on each side. 156″ minus 96″, divided by 2, equals 30″ overhang on each end).
When using oblong tables, divide the room area (sq. ft.) by 8. When using round tables, divide the room area by 10. These figures are for maximum seating. If space is available for more comfortable seating, allow an additional two sq. ft. per guest. (This information does not allow for columns or unusually shaped rooms).
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Contact usDelivery & Pickup FAQ
Orders may be picked up at 210 Wicksteed Ave. Toronto, ON (Leaside ) , 501 Consumers Rd. Toronto, ON (North York), or 19 Rangemore Rd. Toronto ON (Etobicoke ).
Yes ! We can deliver orders which reach our minimum order requirements – please ask us for a quote. A delivery fee is applied depending on the location. Additional charges may apply to office buildings, venues with stairs, and other non-main floor deliveries.
You do not have to be home for a delivery. However, you must have a protected area for the rentals so that weather damage does not occur. It should also be in a secure location, as you are responsible for any loss.
Setting up equipment and moving furniture is not included in the delivery fee, but we offer this service for an additional cost. Please request the set-up service when placing the order.
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Premium Furniture FAQs
Reservation minimums vary based on location and time of year, Premium furniture requires special handling, care and labour. Please contact your Premium Furniture account representative for further assistance.
Our Premium service division is an inclusive delivery package, featuring expert installation and removal of your furniture reservation. Our delivery fee is dynamically calculated based on your reservation subtotal ensuring flexibility as your needs evolve. As your reservation amount fluctuates so too will the corresponding delivery fee.
Our white glove delivery team doubles as a qualified installation team, ensuring seamless service with a dedicated team lead for each reservation. The team lead will liaise directly with the on-site client, meeting them at the venue/location and executing the client-provided floor plan, which should be received by our sales team 10 business days before the installation date. The team remains on-site throughout the process, providing exceptional service and ensuring client satisfaction. They expertly handle tasks such as unloading truck(s), assembling and placing furniture according to the floorplan, and obtaining client approval before departure. From the initial set up to post-event pickup, our team offers efficient and professional management of furniture rental reservations.
Yes, a client representative must be present for both delivery and pickup of your furniture reservation. Please provide an onsite contact with cell phone number for the reservation. This person is responsible for receiving and releasing the items and signing that all items were received and returned in good condition.
There are no refunds offered on items returned due to a change of plans on-site or if items do not fit through any doors/hallways/elevators etc. Clients are solely responsible for making sure items fit in their event venue as planned.
We have a showroom in our Leaside office with a rotating selection of our most popular and/or seasonal pieces. Please contact us to set up an appointment. Our showroom is open by appointment only Monday through Friday, 9am – 4pm.
Some items require additional considerations, including special handling and delivery. Before we can quote accurately, a Sales Consultant will review the order and reach out with any questions. A final quote will be provided following the consultation.
Quotes provide itemized pricing of the client selected rental products, including delivery/installation estimates. A quote is not an order confirmation, nor does not reserve the product or date of your event in our system. The product is only reserved for your event once the quote is confirmed, which occurs once a deposit is taken via credit card. We recommend confirming your quote with a deposit at your earliest convenience to ensure the product is available for your event.
If an item has minor damaged, we will try to clean or repair the item at no charge to the client. However, any losses, damages, major cleaning or repair charges beyond that will be invoiced and charged to the client’s credit card.
Premium Furniture due to its delectate nature requires additional shipping and handling. These reservations are executed by our white glove certified trained teams.
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